How We Work
Please note that we do not keep any stock, and everything is made to order. Selling by piece only, no by the gram.
Sampling Free of Charge
Customers can create their own designs and a logo plate can be hanged on all necklaces and bracelets, as well as logo engraving/stamping on earrings, rings, and charms. We take designs in any forms, from rough hand sketches, Instagram photos, technical drawings, all the way to imitating the actual sample piece. Thus, please do send over what you have then our design and production team will have a look. Our in-house designer will do CADs, our craftsmen will make physical samples according to your request and we will ship them to you. The sampling is free of charge, but you will need to pay the deposit (refundable) and shipping cost.
For shipping, please advise your account number of your preferred shipping carrier. However, if you do not have one, you are welcome to use our shipping account with either FedEx, UPS or DHL. For customs paperwork, please do inform us if you need any HTS codes to be present on the invoice. Please note that we are not responsible for the shipping and import charges occurred. When the samples are shipped, the tracking number and invoice will be automatically forwarded to you so you can track them.
If you are happy with the samples received and are ready to place an order, please send over your PO (Purchase Order) with our item number, plating colour and quantities needed.
We will then revert back with a PI (Proforma Invoice) with the expected ship date for you to confirm. Depending on the style and order size, our standard lead time is 3 to 4 weeks.
If all information on the PI is correct, please arrange the 50% deposit and forward the bank slip or PayPal certificate once transferred. Production will only start upon receiving your proof of payment.
When the order is ready to ship, we will then inform you along with the invoice to arrange the balance payment.
Upon receiving your bank slip or PayPal certificate, the shipment will be released and you will be advised of the tracking number. At normal circumstances, please expect 3 working days before it reaches your doorstep. As for warranty, please advise back 7 days upon receiving of goods, if a faulty piece is found. Note that, the shipping cost and import charges are not added to the prices, and they will be paid by you.